How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

I never got my order, what to do?

You can track your order via your account page. For Standard ground shipping, the delivery time is typically 5 – 7 business days. Delivery times may vary depending on the destination within the United States. If you still haven't received your order after 7 business days, please email customerservice@qmsmedicosmetics.com

Do you still carry the Active Glow Tinted Moisturizer?

Our tinted moisturizer is scheduled to relaunch later this year, though we don’t have an exact date just yet. Stay tuned - we’ll be sure to announce it as soon as it’s available!

What is your return policy?

Returns must be made within thirty (30) days of receipt of the Product.All returned Product(s) must be in their original packaging, in perfect condition, unused, unopened and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s). Any personalized or altered products, or products that are returned damaged, used, incomplete, will not be refunded and will only be returned to you at your request and expense. You will be refunded to the original form of payment within fourteen (14) days of receipt of your returned product(s).Complimentary gifts with purchase cannot be returned for refunds.Currently, QMS is only able to accept the return of products purchased through the official QMS website. Note that all returns are subject to validation and approval by QMS. QMS reserves the right to limit or refuse a return.QMS Medicosmetics is not responsible for any lost or stolen packages.To start a return visit the QMS return portal. You’ll also be able to track the status of your return online by going to “Your account” and checking the “Your returns” section.

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